FAQs

I've never had custom jewelry made before. What is the process?

Upon placing your deposit for a custom order on our website, we start with a design. We can custom piece based on almost any design, but we prefer that it be provided by you. However, if you don’t have a specific design in mind, you can leave it to the design team at TERASTAR to handle~

When you have settled on an idea for your custom piece, we will handcraft a wax mold based on your design. After the wax creation process, we'll proceed to the gold／925 sterling silver casting process. Once finished, we'll apply our signature hand detailing, smoothing, and diamond／moissanite setting processes until your piece meets our standards of quality. 

How can i start the process?

If you have your own design, you can email @TERASTAR@foxmail.com

or text @+1 2818572355

to confirm the total price. 

Then we will show you payment plan 

1:First deposit $100 to start
you will get the first design image for checking in 3 days

2:After you confirm the first design pic, you can do second payment 20%.
We will do the 3D mock-up for your checking in 4 days (that’s needed for the mold)

3: After you confirm 3D mock-up pic, third payment 30% .Will :
4 days for the pendant mold finished.
then 18 days for production finished.

4: At Last you will get some videos And test videos for you checking , after confirming you can do last payment ,then we will ship it out for you

during the process you will get updated videos for every week.

How do i pay the bill?

We  accept payment via PayPal now.

And Shopify Payment, that mean we accept credit card payment~

 

What is the usual turnaround time for a custom order?

The usual turnaround time for a custom order depends on what we're making for you and our current queue list of orders at the given time. Our usual turnaround time is 2-4 weeks, but it can take much longer during the holiday seasons. But when we start the production for you, we will confirm the time with you.

What is gold plating quality and how long do the plating last ?

There are various levels of quality when it comes to gold plating. Most of what you see on the market is not truly gold plated. It is in fact plated with imitation gold, It is often very dark and copper looking.

Our customs are made with thick genuine gold plating. A real layer of 14k or 18k gold is layered on top of sterling silver. What you see and feel is real actual gold, so it looks exactly like an expensive real gold jewelry.

because we do custom business, it is very important to guarantee the quality and lasting time.  normally we will do thicker plating to maintain a long time. (our plating includes extra Rodium, and also add extra Vacuum protective film)Sterling silver material will 2-2.5 years at least for normal use)

How to Clean Custom Jewelry?

Ultrasonic cleaners is the best way to clean , you can go to shop to clean it with that machine.
If just at home you can clean the jewelry under warm running water. Make sure you rinse well and wipe with a soft cloth to dry.