Refund & Warranty

REFUND

At TERASTAR, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, please contact us and we will be happy to work with you.

A: For Custom Goods 

If you just don't like or want to cancel after we start the work, some pieces are customization, which means we can’t take it back and put it in stock for another customer. Because of that, we don’t offer full refund/return or cancellations after you’ve approved your final proposal once start mold. (because all design and 3d mock up, mold and production videos,final videos already sent to you for confirmation)

1.Don’t worry, we know that when it comes to the custom jewelry you design with us, we do allow partial refund (The exact amount depends on the actual situation, our financial team will check the details for you),

2. For custom designs, there is a non-refundable $100-$300 deposit as a design fee that will apply towards the total purchase amount. (because we have paid the designer to finish design for you)

Please contact us by email at michael-cheung@qq.com and we will provide you with instructions on completing your refund.

If your package is missing during shipping, we can not provide full refund because you checked all designs and production steps, our team really finished your piece and shipped to right address you required.

But we can provide:

You can choose us to remake the same piece or new piece (you pay 50%, we will be responsible for the other 50%)

B: For Regular Product

1. It's not a big deal to cancel the order before we ship out.

2. If you got the jewelry with defected, pls contact us by email @michael-cheung@qq.com or leave message to us at our store. After we inspect your information, we will give you refund if it's no any problem.

2.5 Years Warranty

All items come with a 2.5 years limited warranty against substantive manufacturing defects in materials or workmanship, and normal wear and tear. Customer negligence is not covered.  TERASTAR is not responsible for incidental damage on items. 

Which means if there is any problem during normal use in 2.5 years of the delivery date, we provide 2.5-year warranty, 

You can ship it back to us we will fix for you (Please contact our Customer service to get the return address)

You can email 379890998@QQ.COM and we will provide you how to ship back.

How you will receive refund?

After we submitted refund , we will show you screenshot about it.
If customer paid in PayPal page :
1:If you use PayPal to pay directly, it will be refunded to your PayPal
2:If you use card to pay in PayPal , PayPal will refund to your card
you can check this link about more details:
https://www.paypal.com/us/cshelp/article/where-is-my-refund-help130

If customer paid with credit card or debit card in website :
Our team just submitted refund.
refunds will be transferred to your bank account in three to ten business days, which depends on your bank.